Have a question about Subscribe & Save?

Optibac offers a subscription service, so you can get your favourite friendly bacteria delivered to your door every month.

Subscriptions are a great way to save time and money and to make sure you are always stocked up on your favourite probiotic supplement(s).

Here are some of our most popular questions about subscriptions.

How do I set up a subscription?

  1. Add the supplement(s) you'd like to be included in your subscription to your basket.
  2. Navigate to your basket.
  3. Select your preferred order frequency from the drop down in the blue Subscribe & Save box.
  4. Already got an account with Optibac? Click 'Sign in & subscribe'.
  5. New to Optibac? Click 'Register & subscribe' to set up your account.
  6. Enter your contact details and preferred delivery service - standard, first class or express.
  7. Pay for your order - you will only be charged for the first delivery; subsequent orders will be charged at time of dispatch.

Standard terms of sale apply to all subscriptions.

How do I amend my subscription?

Log into your account to:

  • Update your delivery address.
  • Change payment details.
  • Add or remove products from your next delivery.
  • Skip your next delivery.
  • Cancel your subscription.

How do I change my delivery date?

Once your subscription is active we're unable to change the regular delivery date. You are able to skip the next scheduled delivery. To change the regular date of delivery you'll need to cancel your existing subscription and set up a new subscription order.

How do I add another product to my subscription?

  • Log into your account.
  • Select 'Edit subscription'.
  • Under your Last Order details you'll be able to 'Amend order items' and add or remove products.

How to change my delivery address?

  • Log into your account.
  • Select 'Edit subscription'.
  • Choose 'Change delivery address'.
  • 'Manage your addresses'.
  • 'Add a new address'.
  • Select 'Set as default for delivery' & Billing if applicable.
  • Once completed, click the 'Go back' button.
  • Please be aware you would need to select the new address one more time from the address section for the system to recognise your new address for the future subcriptions.

Can I skip my order?

You can skip your next scheduled delivery.

  • Log into your account.
  • Select 'Edit subscription'.
  • Under Next Delivery click the button to skip.

How do I cancel my subscription?

  • Log into your account.
  • Select 'Edit subscription'.
  • Under 'Next delivery' click the 'Cancel subscription' button.

I have cancelled my subscription but how do I resubscribe?

You are not able to activate a cancelled subscription. If you'd like to resubscribe, please set up a new subscription.

If you'd like to speak to a member of our Customer Services team regarding an existing subscription, please contact us.