Question 1

Why should I sign up for an account?

Accepted Answer

Signing up for an account makes future ordering quicker and easier. Your delivery details and payment information are securely saved, so you won’t have to re-enter them each time you check out. You’ll also be able to view past orders at any time, quickly reorder your favourites, and manage any current subscriptions you have in place.

Question 2

How can I see if I already have an account?

Accepted Answer

If you have ordered from Optibac website before then you may already have an account. Click on 'Forgot your password?' and enter your email address. If you have an account then you'll receive instructions on how to reset your password via email.

Question 3

How can I get my account deleted?

Accepted Answer

If you'd like your Optibac account to be deleted then please email us at myorder@optibacprobiotics.com

Question 4

How does an Optibac subscription work?

Accepted Answer

An Optibac subscription makes it easy to keep your favourite supplements arriving right when you need them, ensuring you never run out. You choose your Optibac, set your delivery frequency, and we’ll deliver them straight to your door for free. You stay in control and can make changes anytime. Plus, you'll benefit from a 15% discount on your first 2 subscription orders, then 25% from your 3rd subscription order onwards. And free delivery.

Question 5

Do I save money by subscribing?

Accepted Answer

Subscribers benefit from a 15% discount on their first 2 orders, then 25% on their subsequent subscription orders, plus free standard delivery. It’s our way of saying thank you for being a valued subscriber.

Question 6

I've run out, can I get my subscription early?

Accepted Answer

There is a 'send now' feature which will dispatch your order as soon as possible on the next working day. You’re in full control through your online account.

Question 7

Can I pause, skip, or cancel anytime?

Accepted Answer

Yes, you can pause your subscription, skip a delivery, or cancel altogether at any time, but remember that from your 3rd order you will get an increased discount of 25%. Any changes to your online account are hassle-free with no added cost.

Question 8

What if I’m not ready for my next order?

Accepted Answer

You can easily skip a delivery date or push it back to when it suits you. We’ll always email you a reminder before each order renews, so you have plenty of time to make changes. You’re in full control through your online account.

Question 9

Can I choose my dispatch date?

Accepted Answer

You can choose when you want your order dispatched excluding weekends. You’re in full control through your online account.

Question 10

Can I change products or switch my subscription?

Accepted Answer

You can swap products, change quantities, or adjust how often you receive them. Just log in to your account and update your preferences before your next delivery. You’re in full control.

Question 11

Can I change the frequency of my deliveries?

Accepted Answer

You can adjust how often your supplements are delivered at any time. You’re in full control through your online account.

Question 12

Do I have to give notice to cancel my subscription?

Accepted Answer

An Optibac subscription is completely flexible. You can cancel your subscription for free at any time in your online account.

Question 13

How can I manage my existing subscription?

Accepted Answer

If you want to make any changes to your subscription then please log in to your account. From here you can update your personal details, change the frequency of your delivery, and more.

Managing your account & subscriptions

Gut Health Gummies

Gut Health Gummies

Managing your account & subscriptions

Why should I sign up for an account?

How can I see if I already have an account?

How can I get my account deleted?

How does an Optibac subscription work?

Do I save money by subscribing?

I've run out, can I get my subscription early?

Can I pause, skip, or cancel anytime?

What if I’m not ready for my next order?

Can I choose my dispatch date?

Can I change products or switch my subscription?

Can I change the frequency of my deliveries?

Do I have to give notice to cancel my subscription?

How can I manage my existing subscription?

Gut Health Gummies

Gut Health Gummies

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