What are cookies?
How we use cookies
How to control and delete cookies
Contacting us and your rights to complaint
Links to external sites
Cookies are small data files which are sent from our website and stored on your PC or device browser. They are widely used to ensure websites function and work efficiently, as well as to provide general usage information to website owners. You can set your devices to accept cookies, to be notified when notified when a cookie is issued, or to block cookies at any time. Please note that blocking cookies may affect the functionality of the website.
You can find information below about the types of cookies we use and the purposes for which we use them below:
System cookies (strictly necessary)
These are required for the operation of our website and provide usual website behaviour, such as shopping basket, ordering and account creation. Without them we cannot provide you with the typical website behaviour. For this reason, you cannot disable these cookies.
- ARRAffinity Temporary cookie set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session - erased when you close your web browser.
- ASP.NET_SessionId Temporary cookie used to identify a browser session - erased when you close your web browser.
- CMSCookieLevel Specifies which cookies are allowed by the visitor.
- __RequestVerificationToken, __RequestVerificationToken_L3Vr0 Used to prevent Cross-Site Request Forgery (CSRF) attacks on the site.
Essential cookies (functionality)
These are used to recognise users when they return to a website. They remember any choices you make and provide enhanced personal features. These cookies are only used for providing an improved website experience and we do not pass information about the choices you make to any third party or other organisation.
- isHcp Used to track a user’s response to the “Are you a Healthcare Professional?” popup on Probiotic Professionals sub-site - erased when you close your web browser.
- OptibacCookie Tracks cookie consent by the user to hide the cookie banner on subsequent visits to the site.
- CMSLandingPageLoaded Indicates that the landing page has already been visited and the Landing page activity is not logged again for the current visitor. Expires after 20 minutes and the expiration period of the key is renewed every time the website is accessed again.
- CurrentContact Stores an identifier for the contact currently browsing the site. Used to track the user’s activity on the site.
All other cookies (analytical, performance and targeting)
Analytical and performance - These cookies collect information about our website visitors and how they use our website. These cookies do not collect any information that allows you to be identified, all the information that these cookies collect is aggregated and anonymous.
Targeting - These cookies record your visit to our website, the individual pages you visited and the links you followed. This collection of browsing habits is used to deliver more relevant messaging to you.
- _dc_gtm_UA-146774151-1 _ga _gid __utma __utmb __utmc __utmz __utmx __utmxx (Google Analytics, Google Tag Manager) Google Analytics is a third-party traffic analysis service that helps us understand how visitors use our Websites. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can opt-out of all Google Analytics cookies by installing a browser add-on provided by Google: https://tools.google.com/dlpage/gaoptout.
- _hjid _hjIncludedInSample _hjMinimizedPolls _hjUserId _hjDonePolls (Hotjar) Hotjar is an analytics and feedback tool that we use to understand how our Websites are used and improve usability. Hotjar sets cookies to help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information.
- wisepops wisepops_session wisepops_visits (WisePops) WisePops is a tool to serve pop-up messages. It uses a cookie to prevent the same message being shown more than once. We do not capture personal data in the pop-ups.
- _fbp (Facebook) Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
If you wish to disable the cookies that are on our website you can use the controls at the top of this page, or can mangage via your browser settings. Disabling cookies in your browser may affect your ability to navigate and use our Website. For comprehensive information on how disable cookies on a wide range of browsers visit www.allaboutcookies.org/
Questions, comments or requests concerning our Cookie Policy are welcomed and should be addressed to the Data Protection Officer at privacy@wrenlabs.com or 21 & 22 Mayfield Avenue Industrial Park, Andover, Hampshire, SP11 8HU, UK.
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your information, you can report it to the ICO). You can find details of how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
Our cookie policy does not cover any links within this site that link out to other websites. We would advise you to read the privacy statements on the other websites you visit. In using the share icons, you will be sharing the page to an external source. These external sources will require you to log in and will place a cookie on your machine to maintain your logged in state.