Trade Customer Care Telesales Colleague

Job Title - Trade Customer Care Telesales Colleague 

Team Purpose

The overall aim of the Trade Customer Care Telesales Team is to maintain and build upon existing trade accounts, whilst identifying areas of improvement and development of new business.

Job Location

Weyhill, Andover

Position in Organisation

Reports to Trade Customer Care Telesales Manager

Responsible for - N/A

Full Time Equivalent - 1 FTE

Main Purpose and Scope of The Job

To deliver high levels of customer service on the telephone whilst maintaining relationships with existing accounts and developing new business.

Duties and Key Responsibilities

  • Build an excellent relationship with existing retail stockists
  • Support such retail stockists with proactive regular phone calls, offering stock, promotions, merchandising material and over-the-phone training
  • Pick up incoming trade calls & meeting their needs (orders, questions etc)
  • Develop a healthy working relationship with our Road Reps who visit stores, supporting them while they’re in the field
  • Data entry, building customer records.
  • Answer consumer enquiries & take consumer orders
  • Manage own administration and notes etc.
  • Process WorldPay transactions
  • Completion of wholesaler/distributor New Line Forms (NLF)

General Responsibilities

  • Demonstrate driven, hardworking and self-motivated attitude
  • Continually demonstrate confidentiality, discretion and dependability
  • Prove commendable literacy, numeracy and computer skills
  • Ability and willingness to learn and pick up new processes 
  • Data entry skills with high attention to detail is an essential attribute
  • Manage own work load, prioritising tasks in order of importance and meet deadlines efficiently
  • Appreciation for the value of joining a close-knit, family-run, growing business

To Apply

  • To apply for this role please send your CV along with a covering letter to
  • Must have valid working visa for the UK
  • No agencies please
  • Deadline for applications is 10th December 2021.

Data protection

We take data protection seriously. In submitting your application for this role, you will be sending us your personal data. We will need to process your personal data in order to consider your application. Our Applicant Privacy Policy sets out the basis on which we will process the personal data that you provide to us with your application and explains your rights. Please read it carefully.