NetSuite Administrator

Company Description

Wren Laboratories Ltd is the company behind Optibac Probiotics, the UK’s most recommended range of friendly bacteria supplements. We believe in cultivating an environment where talent thrives, ideas flourish, and every team member plays a crucial role in our collective success.

As scientists discover more about the important role of the gut in overall health and wellbeing, the global demand for probiotic supplements is increasing dramatically and as the experts in friendly bacteria, specialising entirely in live cultures, we are committed to producing a high-quality supplement range containing some of the most researched strains in the world, developed in the world’s leading laboratories.

Our award-winning range is sold in the UK, Ireland and many international markets via multiple different sales channels including pharmacies, health food stores, grocery, online retailers, marketplaces, and Complementary & Alternative Medicine (CAM) practitioners. 

Pioneers of the probiotics supplement category, Optibac has long been championing the gut health revolution, tirelessly educating professionals and consumers alike on the benefits of friendly bacteria in maintaining overall health and wellbeing.  Our continual mission is to ‘empower millions of people to change their lives with the power of probiotics’.

A highly ambitious company who believe in really making a difference to people's lives through their product range, maintaining a vibrant & inspiring workplace and to giving back to wider society through charitable giving. To date Wren Labs has donated over £1.5m to charitable causes.    

As a family-run business we have a strong focus on work-life balance and ensuring contributions are recognised and valued.

Main Purpose & Scope of the Job

The main responsibility of this job is to support the company with NetSuite and related systems. This includes providing 1st line support, creating reports and searches, maintaining the system, and providing customisations. This is a hands-on role where accuracy and efficiency are paramount. You will need a strong knowledge of NetSuite, good organisational skills, and understanding of finance and manufacturing in a FMCG environment. 

Flexibility is essential at Wren Laboratories, with all teams (e.g. Finance, Brand, Sales, and Distribution) working closely together to support and develop the ‘Optibac’ brand to support the wider company strategies and tactics.

Tasks & Responsibilities

This document outlines the duties required of the post to indicate the level of responsibility. It is not a comprehensive or exhaustive list, and duties may vary from time to time but these would not change the general character of the job or the level of responsibility.

The post covers, but is not limited to, the following areas:

  • Provide 1st line support for user’s companywide for Netsuite related questions, issues, and errors. Escalating to ACS or Support as required.
  • Provide training on NetSuite as required.
  • Maintain and support with bi-annual NetSuite updates.
  • Provide technical and system support. 
    o    Collaboration with the wider team to identify efficiencies in NetSuite.
    o    Providing technical support for integrations/bundles
    o    Supporting ACS support with company specific information
    o    Updates within the system
  • Workflow maintenance across all functions 
  • Management of ACS support
  • Maintenance of configurations and customisations within the system, including but not limited to:
    o    Transaction/entity forms
    o    Advanced PDF layouts
    o    Workflows
    o    Bundles
  • Report and search creation to support business functions.
  • Data export and import 
  • Pricing uploads and management – including promotion codes. 
  • Maintain and update documentation of processes for changes to the system.
  • Managing Users access and licensing
  • Supporting the Finance Director with NetSuite and related system renewals and module
  • Strong understanding of manufacturing and stock management
  • Lot numbered Assembly builds, Cross Subsidiary Fulfilment, Outsourced manufacturing
  • Support and maintain integrations within NetSuite.
  • Experience across testing and implementation of add on/bundles/external integrations beneficial.

Desirable Skills & Abilities

  • Strong knowledge and experience in NetSuite OneWorld as an administrator – multi subsidiary and multicurrency.
  • Advanced experience and understanding of Microsoft Office with a focus on Excel.
  • Excellent interpersonal skills and ability to communicate effectively at all levels.
  • Demonstrate driven, hardworking, and self-motivated attitude.
  • Ability and willingness to learn and pick up new processes.
  • Data entry skills with high attention to detail is essential.
  • Continually demonstrate confidentiality, discretion, and dependability
  • Manage own workload, prioritising tasks in order of importance and meet deadlines efficiently.
  • Appreciation for the value of joining a close-knit, family-run, growing business.

Knowledge, Qualifications & Experience

  • NetSuite Administrator Certification preferred but not required. 
  • Minimum of 12 months experience as a NetSuite Administrator or in a similar role

Position in Organisation

Reports to: FP&A Manager
Responsible for: N/A  
Budget Responsibilities: None
Full Time Equivalent: 1 FTE

Job LocationHybrid
Hours: Full time (40hrs) – Part Time considered

Contract: Fixed Term 1 year
Salary: Competitive salary, based on experience

To Apply

  • To apply for this role please send your CV along with a covering letter and your salary expectations to
  • Must have valid working visa for the UK.
  • No agencies please
  • Closing date for applications is Friday 15th June 2024* (*the listing may close sooner if sufficient applicants have been received)

We believe that a diverse, inclusive culture drives creativity and success.  We strive to create a workplace that values all people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. 

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